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General

  • What’s included in the Suite Dreams Package?

    The Suite Dreams package comes with Fred. Olsen Cruise Lines compliments in all their Suites. On arrival, you’ll be welcomed with a bottle of sparkling wine and a fresh fruit bowl – which will be topped-up anytime during your cruise at your request. To assist you on your voyage of discovery, you’ll find a pair…

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  • I’m travelling alone, how will I get to meet people?

    Fred. Olsen Cruise Lines single guests feel right at home on board their ships; Fred. Olsen have the reputation of sailing the friendliest fleet afloat.  The size of their ships makes it perfect for making new friends and they’ll have their smiling staff waiting to greet you from the moment you arrive on board. However,…

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  • How long will we be docked in each port of call?

    Details of your itinerary will be available on the relevant cruise page, detailing early/late am/pm for each port of call. Precise timings for your stay in port vary from place to place, and from sailing to sailing. Arrival and departure times can change as your cruise progresses, so they are displayed as approximate periods rather…

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  • What’s the weather like in the Norwegian Fjords?

    The ideal time to visit the stunning Norwegian Fjords is during the summer months, when temperatures can easily reach a pleasant 25 degrees. However, the climate in this part of Norway can change very quickly, so it is recommended to pack your suitcase with light layers of clothing, as well as a waterproof jacket. Other…

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  • What are the passport validity requirements?

    As the carrier, Fred. Olsen Cruise Lines are responsible to ensure they advise all guests of the passport requirements for their cruise holiday and require all guests to ensure their passport has at least 6 months validity from the date of return of the cruise, regardless of the countries visited on the cruise. It is…

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  • Do Fred Olsen cruises accommodate children?

    Fred. Olsen Cruise Lines are delighted to accept booking for younger guests, aged between 2 and 17. All children aged over 12 will need to have had both of their vaccinations before joining them on board, with at least 14 days since the date of their second dose. On peak-time holiday cruises, and subject to…

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  • Do you provide shuttle buses in ports where it is not possible to walk to the town centre?

    When your ship is berthed some distance from the centre of your destination, a convenient shuttle bus service is often provided to save you money on taxi fares. All day tickets (for which a small charge applies) can be bought from Guest Services, and are added to your cabin account. However, for those guests who are booked on…

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  • How do I enquire about lost property or luggage?

    Lost property: If you are unfortunate enough to discover that you’ve lost an item of personal property during your cruise, you may be able to trace it by contacting the Customer Relations Department by e-mail at customer.relations@fredolsen.co.uk If clothing items are discovered on board after your cruise, they will be kept on board for a week…

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  • What’s included and what’s not included in the price of a cruise?

    At Fred. Olsen Cruise Lines they do their utmost to ensure our cruise holidays are not just hugely enjoyable, but great value too. What is and isn’t included is listed below for your ease, as you’ll see, there’s a lot included – so you can just relax and get on with having a good time!…

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  • What restrictions should I expect with shore tour options if I’m in a wheelchair?

    Unless able to board and alight a vehicle unassisted, it is not usually possible for wheelchair users to participate in organised shore tours. For health and safety reasons, it is also not possible to bring any guests who are confined to a wheelchair ashore via a tender service. Equally, it is only possible to accommodate collapsible wheelchairs on…

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  • Do you charge a single supplement?

    For cruise guests travelling on their own, Fred. Olsen Cruise Lines offer a number of single occupancy cabins on each of their cruise ships. Alternatively (or if the single cabins are sold out) solo guests can occupy twin accommodation. All of the twin cabins have a single supplement charge. On occasion, they have some great…

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  • What’s the difference between Freedom and Saver Fares?

    FREEDOM FARES Freedom Fares are designed so that Fred. Olsen Cruise Lines guests can benefit from the best choice of cabins and relax knowing their holiday is planned out. They offer the best choice, benefits and flexibility, including being able to choose your cabin number. Included with Freedom Fares: * Subject to availability ** Subject to…

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  • As a first time cruiser, what can I expect?

    Fred. Olsen Cruise Lines are sure that embarking on your first Fred. Olsen cruise will an exciting and enjoyable experience, however, if you feel apprehensive or unsure about trying something new, they’ll do all they can to put your mind at ease and help you settle in as quickly as possible. Their ‘New to Cruising’…

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  • Do we have to go through immigration at each port on our cruise?

    No, you are not required to pass through Immigration at every port of call on your cruise, as you will have already supplied Fred. Olsen Cruise Lines with your passport details on your Guest Information Form. Immigration officers board the ship when it docks and carry out the necessary checks from the ship’s manifest; guests are not required for this process.…

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  • What do I pack for a cruise?

    The handy checklist below has been created to assist in making sure you remember all the important things to pack for your cruise: ✔ Cruise ticket either printed or on e-mail (You can expect to receive tickets approximately 21 days prior to your cruise departure) ✔ Cruise Insurance Policy (ensure you have declared all pre-existing medical…

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  • How much luggage can I take onboard?

    Fred. Olsen Cruise Lines cruises from UK ports offer a generous 200lbs (90kgs) of luggage, ideally with each piece of baggage not weighing more than 20kgs.  Full details of your luggage allowance will be provided on your booking confirmation. Where can I store my luggage on board?

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  • What currencies will I need to take on my cruise?

    The currency you need during your cruise will depend on the destinations on your itinerary. The on board currency for cash payments is British Pounds Sterling (GBP). Should you wish to purchase currency on board your ship, major currencies for each cruise are available from Guest Services at competitive high street rates.

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  • Do your ships have cabins adapted for wheelchair users?

    All four of Fred. Olsen Cruise Lines cruise ships feature cabins specially adapted for wheelchair use. Should you wish to bring a wheelchair/scooter on board, please advise them in advance, so that a space can be allocated on board. They also request that a Mobility Questionnaire is fully completed. All wheelchairs/scooters must be stored by…

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  • Can I go ashore independently?

    Exploration is a big part of your cruise holiday with Fred. Olsen Cruise Lines, so they encourage you to go shoreside whether independently or on a tour. They will advise guests of any destinations that cannot be explored independently, such as St. Petersburg, where you need to be in possession of the relevant visas. Your cruise fare is fully inclusive…

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  • Are there any visa requirements I need to be aware of?

    Visa and health requirements can change at any time. It is your own responsibility to ensure that you check with a professionally qualified source and comply with such requirements. Australian passport holders will need visas for certain Fred. Olsen cruise holidays and will be advised at the time of booking. Your cruise booking information will…

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  • What can I expect from a RIB Tour experience?

    Fred. Olsen Cruise Lines RIBs (Rigid Inflatable Boats) are the latest enhancement to their fleet of ocean-going ships. These exciting craft take guests away from the tourist trail to see natural wonders, stunning beaches and spectacular coastlines. RIB experiences last around one hour and are available in selected ports and areas of scenic cruising in…

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  • Do I need a child travel consent form?

    If you plan to travel with a child under 16 and you are not their parent or legal guardian – or, if you and the child have different surnames you will need to complete a Travel Consent Form. At check-in you will be asked to provide the team with the signed Travel Consent Form along…

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