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How do I enquire about lost property or luggage?

Lost property:

If you are unfortunate enough to discover that you’ve lost an item of personal property during your cruise, you may be able to trace it by contacting the Customer Relations Department by e-mail at

If clothing items are discovered on board after your cruise, they will be kept on board for a week after the cruise return date. Clothes and other non-valuable items will be disposed of after this time and will not be returned to the office. Valuable non clothing items will be returned to the office and will remain there for one month while Fred. Olsen Cruise Lines wait for them to be claimed. If unclaimed, they reserve the right to donate these items to approved charities.

Please note: for reasons of hygiene and storage capacity, they can only process items of intrinsic value.

Lost Baggage:

If you return home and discover that you’ve not collected all your luggage following disembarkation, please contact the Customer Relations team by e-mail

Please note: it is the responsibility of the property owner to cover the cost of carriage. Should you have taken another guest’s luggage in error, you will also be responsible for the cost of carriage involved in returning it to the rightful owner. Please check carefully that you have collected the correct luggage, before leaving the luggage reclaim area and continuing your journey home.

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