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Managing my booking

  • Can I book extras or special treats to celebrate a birthday or anniversary?

    Celebrating a special occasion with loved ones and new-found friends on a Fred. Olsen cruise is a wonderful experience, and they offer a range of cruise extras to make the day even more special. BIRTHDAYS If it’s a birthday you’re celebrating, Fred. Olsen’s special celebration cake presented at dinner rounds off a memorable day. And if you’re celebrating a milestone…

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  • Can I cancel my shore tour booking?

    If, for whatever reason, you need to cancel an already booked Shore Tour, please call the reservations team. A minimum 10% cancellation charge will be incurred, should you cancel a tour on board. Full terms & conditions can be found here. No charge will be made for cancelling tours up to 4 working days prior to…

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  • Can I transfer my booking to someone else?

    NAME CHANGE If you would like to request a name change on a booking, they can process this for you up to 35 days prior to your cruise departing with a £100 amendment fee per name change. Should there be multiple changes of guests on a booking, where none of the original booking party are…

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  • If the shore tour I want is fully booked, can I go on a waitlist?

    If you find that one of the tours you are interested in is fully booked, you can be added to a waitlist in case a space on the tour becomes available.

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  • If for any reason I need to cancel my cruise, what cancellation charges may apply?

    You may cancel your cruise holiday, subject to notice to Fred. Olsen Cruise Lines in writing and payment of a cancellation fee in accordance with the following scale: Number of days before departureCancellation feebeing a % of the Contract Price for the Holiday91 days or more15%90-57 days60%56-42 days75%41-16 days85%15 to 0 days100% The effective date…

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  • Can I upgrade my cabin?

    When it comes to accommodation, the fleet features a range of cabin grades, so you will always find a home-from-home to suit your needs when you book. However as your cruise draws closer you may wish to make your cruise extra special by upgrading your cabin. Please contact the Reservations team if you do wish…

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  • When can I expect to receive my tickets?

    If you booked your cruise directly with Fred. Olsen, you can expect to receive tickets approximately 21 days prior to your cruise departure. If you have booked through a travel agent, please check with them as to when you will receive your tickets.

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  • Can I pre-select a restaurant, dining time and table size?

    If you have booked your cruise on a Freedom Fare you will be able to select your restaurant and dining time, subject to availability. Freedom Fare guests can pre-select a restaurant and choose between early (6.15pm) or late (8.30pm) dining. Freedom Fare guests can also request a table for either 2, 4, 6 or 8…

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  • What type of accommodation do you offer?

    You’ll find a range of cabins and suites on board Fred. Olsen Cruise Lines ships, so you can choose the cabin type, layout and price to suit you. Much of the accommodation has been refitted as part of the extensive, fleet-wide refurbishment programme making the stylish, comfortable cabins even more of a home from home.…

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