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On Board

  • What should I wear on formal night?

    Depending on the length of your cruise holiday there will be one or more formal evenings whilst you are on board. This is your chance to ‘dress to impress’ and add glitz and glamour to your dining experience. Most men opt to wear either a dinner jacket, or dark suit and tie. Ladies are often…

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  • Is there a fridge in my cabin?

    All cabins on board all four ships feature fridges. In the suites on board each of the ships, the mini fridges are all fully stocked. Should you require your cabin fridge to be stocked, please contact your stewardess, who will gladly assist you. On Board Accommodation

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  • What times are the evening shows?

    The main evening shows are typically performed after both the first and second dinner sittings, so everyone gets the chance to watch the entertainment on offer without rushing to get a good seat. Showtime details can vary slightly, but will be published each day in The Daily Times programme, found in your room, or available…

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  • Do the cabins on board have a bath, shower or both?

    All of the cruise ships have a limited number of cabin grades with both a bathtub and a shower. Where a bathtub is specified, the shower will usually be over the bathtub. These cabin grades can be found on the deck plans for your chosen cruise ship, and are indicated by a triangle symbol. Balmoral…

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  • How many swimming pools do you have on your ships?

    Each cruise ship in the fleet has at least one swimming pool on board, plus jacuzzi to relax in. The swimming pools and locations on board your cruise ship are as follows: Balmoral – Balmoral has 2 swimming pools, on Marquee Deck and also on Lounge Deck.  Both also have 2 jacuzzis on each deck. Bolette – Bolette has two…

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  • Can I join my friends table if we’ve made separate bookings?

    Guests can request to sit and dine with friends or family who are on a separate booking. While Fred. Olsen Cruise Lines cannot guarantee this request, they will do their utmost to meet your requirements. Dining & Restaurants

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  • Can I open the windows in my cabin?

    It’s not possible to open the portholes and picture windows in Ocean View Cabins, but if you are staying in a Balcony Suite or a Suite, you will be able to open your French windows and take in stunning scenic views from the comfort of your own private space – ideal for catching the sunrise…

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  • Are there safes in the cabins on board?

    A safe is available for your convenience in every cabin (all cabins on Balmoral have an electric safe). While Fred. Olsen Cruise Lines know valuable items such as mobile devices and cameras are vital for capturing and sharing memories from your cruise, Fred. Olsen, our suppliers and agents cannot accept liability for any lost or damaged valuables brought on board.…

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  • What’s the dress code on board?

    Packing for your cruise holiday with Fred. Olsen Cruise Lines is simple. The dress code is designed to ensure you feel relaxed and comfortable during your days and evenings on board, as well as your time ashore. This handy guide will help you decide what to pack for your cruise holiday. DAYWEAR ON BOARD Whether…

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  • Do you have public toilets in communal areas?

    For your convenience, each of the cruise ships has public toilets in communal areas, which are clearly marked on the ships signage and on the deck plans. They are usually located outside on deck by the pools and close to restaurants and bars.

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  • Is there a gym on board?

    Stay in shape on your holiday in the fully-equipped Fitness Centres on board the ships.  Friendly, fully-qualified fitness instructors will be on hand to assist you on the treadmills, rowing machines, exercise bikes and free weights. Why not take a fitness class? Guests can enjoy our complimentary yoga, aerobics, stretch and tone or pilates classes while cruising. Or,…

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  • Where are the smoking areas on board?

    Fred. Olsen Cruise Lines operate a strict ‘no smoking’ policy in all inside areas. Smoking will only be permitted on cabin balconies (excluding Terrace Balconies on Bolette and Borealis), and in designated open deck areas. Electronic cigarettes that don’t emit vapour, may be used in cabins or on cabin balconies but are not permitted in any non-smoking public areas.…

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  • Is there a hairdryer in my cabin?

    Hairdryers are supplied in all cabins and are either hand held or fixed to the bathroom wall. If guests have specific hairdryer needs, Fred. Olsen Cruise Lines recommend you bring your own on board. If you prefer to use your own hairdryer, as well as other appliances, you may wish to bring your own plug adaptors.…

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  • Is there Wi-Fi on board?

    Staying connected with family and friends at home while on a Fred. Olsen cruise has never been easier.  Fred. Olsen Cruise Lines WiFi package will allow you to connect to the internet via your smartphone, tablet, laptop and other devices to send email, keep up-to-date with the latest news and share your holiday experiences on…

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  • Do you have professional photographers on board?

    To help fill your holiday album with some of your most memorable cruise experiences, there are professional photographers on hand throughout your holiday to capture those special moments. High quality photographs are processed on a daily basis and clearly displayed to help you decide which to purchase. The studio team can also assist with the processing of your own digital…

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  • Are there tea and coffee making facilities in all cabins?

    All cabins offer complimentary tea and coffee making facilities for your personal use, including decaffeinated options. Guests can also choose to visit the Tea & Coffee Stations on each of the vessels, which are open 24 hours a day. Offering a selection of Twinings teas including breakfast and herbal along with a coffee machine. For…

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  • Are there hair stylists on board?

    Each of the ships has a hair salon within the Atlantis Spa catering for both ladies and gentlemen. Stylists can cut, colour and finish your hair just how you like it – ideal if you’re hoping to impress on formal night, fancy experimenting with a new look or are looking to primp and perfect your…

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  • Will there be a religious service on board?

    After breakfast on Sundays during days at sea, the Entertainment Manager or Deputy Entertainment Manager will lead prayers and readings. On Easter and Christmas cruises, as well as Grand Voyages, a member of the clergy will lead an interdenominational service.

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  • How many formal and theme nights are there on my cruise?

    The number of formal nights you can expect on a cruise depends on the duration of your cruise. Most men opt to wear either a dinner jacket, or dark suit and tie. Ladies are often seen looking fabulous in anything from a cocktail-style dress to a full-length ball gown. All Fred. Olsen cruise ships feature a casual…

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  • Are there toiletries provided my cabin?

    To save you the hassle of having to pack stocks of certain toiletries for use during your time on board, Fred. Olsen Cruise Lines provide the following in every bathroom: Each ship also has a Port Shop where you can purchase any essentials you may need, or have forgotten to bring, for your holiday. 

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  • What facilities will my cabin have?

    When it comes to accommodation, the fleet of four ocean-going ships feature a range of choices, so you can pick what suits you best. Interior Cabins offer all the space, comfort and amenities you’ll need, while Ocean View Cabins have the additional benefit of a porthole or picture window. Many are more spacious than Interior…

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  • Do you have a Doctor or medical facilities on board?

    For your peace of mind, all of Fred. Olsen cruise ships have a Medical Centre offering primary and emergency care, with a doctor and/or nurse on call at all times. All the cruise ships also have two qualified nurses on board. The Medical Centres operate outside of British and European health services and charges are levied…

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  • Are towels provided on board?

    Yes, white bathroom towels and face cloths are provided in all cabins. Whilst using your ship’s pools, saunas, steam rooms, and Thermal Spa (Thermal Spa is available on board Bolette and Borealis only) Fred. Olsen ask that you utilise the blue towels provided in your cabin’s wardrobe.* They politely request that guests do not use their blue towels to…

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  • Will I be able to make phone calls whilst on board?

    Whilst on board and out of range of usual phone network providers, guests can connect to the ships satellite-based roaming network. If you intend to use this service, Fred. Olsen Cruise Lines recommend you call your service provider before your cruise. You will need to check that you have International Roaming enabled and recommend you…

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  • What is your procedure for tipping on board?

    Gratuities for Fred. Olsen Cruise Lines dedicated service team are not included in the cost of your holiday. While tipping is entirely at your discretion, they pride ourselves on the service offered to their guests, and are confident that you’ll wish to reward staff on board for the attention you receive. Typically, gratuities are charged at…

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  • What is there to do on board?

    Many guests find they enjoy a break from watching the world go by as they sail to the next thrilling destination, and so each Fred. Olsen ship offers a great selection of on board activities. The Daily Times programme is designed for you to do as much or as little as you like; the choice is completely up to you. The tear…

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  • Do you have a library on board?

    Fred. Olsen Cruise Lines understand the value of a good holiday read, and have a well-appointed library on board each ship offering a wide variety of books, including travel books, fiction stories, novels and autobiographies. There is also a selection of traditional board games and puzzles for use throughout your cruise. Activities and Entertainment on board

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  • When do I need to settle my on board account?

    Fred. Olsen Cruise Lines ask you to register your credit card at the start of the cruise. Anything you buy on board can then be charged to your cabin account and, when your cruise is over, your bill is automatically charged back to your card for your convenience. You can see your cabin account balance…

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  • What type of plug/electricity sockets are used in the cabins?

    All of the cruise ships feature 2-pin (round pin) Continental style plug (220 volt-60 Hz) and Bolette will also feature UK plug sockets. Bolette and Borealis also feature the American-style 110 volt plug. It is recommended you bring adaptors on board, but if you forget, these can be borrowed from the Guest Services desk when on board, or purchased from…

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  • Can I do my washing and ironing on board?

    All of the ships have at least one fully equipped Laundry Room, complete with self service washing machines filled with with detergent and softener. Just collect a token from Guest Services (there is a small fee of £2 for this service) and pop it in the machine. Also in the Laundry Rooms are tumble driers,…

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  • Where can I store my luggage on board?

    The beds in each cabin on board the ships have space underneath allowing for the storage of your luggage. The height of our beds varies between grades, from 22cm to 40cm, though the majority are 29cm high. If you require further storage space, particularly on long cruises on Bolette, Borealis and Balmoral, please speak to your cabin stewardess who…

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  • Do you provide bathrobes in all cabins?

    For those guests staying in suites and benefitting from the Suite Dreams package, bathrobes are provided with Fred. Olsen compliments, on all cruises of three nights duration and above. Bathrobes are also available for use in other cabin grades, subject to availability. A refundable deposit is required and a charge is made to cover laundry…

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  • Am I able to reserve a sunbed?

    For the comfort, consideration and convenience of all guests, Fred. Olsen Cruise Lines do not allow deck chairs or sunbeds to be reserved on board the ships. If any towels or personal belongings are left unattended for 30 minutes or longer, the staff reserve the right to remove them. Any removed items will be stored…

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  • Can I order flowers onboard?

    Add a touch of floral colour and fragrance to your cabin, or perhaps treat someone special, with a delightful bouquet from the Flower Shop, available on Bolette, Borealis and Balmoral. With a choice of both stunning year-round and seasonal flowers, create a personalised bouquet to suit your style, or simply select from the beautifully crafted ready-made arrangements. You also…

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